Yes, Visa, MasterCard, Discover and American Express. Please use the link from our home page to access our secure site for payment. Payments are posted within one business day.
We work all holidays except Thanksgiving, Christmas Day and New Year’s Day. If your pickup falls on or after one of these holidays, your pickup will run one day later. For example, Thanksgiving is on Thursday and if your pickup is normally Friday, your trash will be picked up on Saturday for that week only. Regarding Christmas and New Year’s Day, if the holiday is (for example) Monday, all pickups will be one day late: Monday on Tuesday, Tuesday on Wednesday, etc. If the holiday is on a Wednesday, Monday pickups are normal, Tuesday pickups are normal, Wednesday pickups will be on Thursday, Thursday pickups are on Friday, etc. If the holiday falls on a Saturday or Sunday, pickups for that week are NOT affected.
We pick up on every street in the city of Colorado Springs, Cimarron Hills and most connected areas. We service most of Manitou Springs, Gleneagle, Security, Widefield and Fountain. Feel free to call or email with your specific street name and we will tell you if we service there, no obligation!
We will take “move in” trash FREE for your first four weeks of service, allowing ample time to unpack. No bulk items would be included in this FREE pickup (examples: sofa, chair, desk).
We always attempt to make pickups as scheduled. If collection is canceled due to unforeseen circumstances, we will attempt to follow the one-day-late holiday schedule mentioned above.
Yes, we can take most large items with prior notice. Please call in or notify us by email and we will take your extra items. If the charge is more than $20.00, we will need to collect payment when we provide the service. Please call if you are unsure of the charge.
We offer a wide variety of service levels for you to choose from: 1 or 2 bags-only service all the way up to customer-provided can service at 10 cans. Or Bestway Disposal-provided container service in 64- and 96-gallon size. For the recycle service, we provide one size only: a 64-gallon container. Please see the recycle page for more information.
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Because pickup days can change from one block to another, we would need to know your exact address to provide that information. If you sign up on the website, we will tell you on your confirmation email. If you want to know for sure before you sign up, please send an inquiry email or call our office to inquire.
Pickup times can be anywhere from 7 a.m. to 4 p.m.; however, once established, your pickup time should be approximately the same every week. We ask that your trash is placed out by 7 a.m. until pickup time is established.
All of the items just mentioned above are considered hazardous materials and are not acceptable materials for a landfill. We would recommend that you contact the El Paso County solid waste coordinator at 520-7878 for information on the Household Hazardous Waste drop-off facility. Please feel free to call our office with any other questions.
Bestway Disposal offers an “Indisposable Service Guarantee” to all of our customers. This is a no-questions-asked, customer satisfaction policy that guarantees you will receive certain services, or your money will be refunded for that week’s pickup. If your cans are not visible, we will look for them. If we cannot find them, we will knock on your door to try to collect your trash, GUARANTEED.
Because we bill on a 48-week schedule, we do issue “vacation credits” but only after a minimum of four continuous weeks of no service. We will apply the appropriate credit of four weeks or longer to your next statement. Please call us BEFORE you leave on vacation.
We offer both curb and carry out service. Curb service requires you to place the trash within three feet of the street. Carry out service allows you to have your cans picked up from an area that is visible from the street; we will collect the trash and then return the cans to their original location.
No, unfortunately, insurance regulations prohibit us from entering a garage, even with open doors.
Either service is available as an option. For a slightly higher charge, we can furnish and maintain a wheeled refuse container with an attached lid. These containers do not require the use of liner bags. An occasional spray with a garden hose keeps this container clean. This is also the easiest method for placing trash at the curb.
We are unable to dump metal 55-gallon drums due to the weight.
If you have more than your current service level, your account will be charged. This extra charge is figured by the driver. He determines this by what the extra items are, how heavy they are and how long it takes to load them. For example, six extra lawn and leaf-size bags that are not extra heavy would have a total charge of $6.00. For the safety of our employees, if your bags are heavy because of dirt, rocks or any overweight items, we reserve the right to charge more or request that these items be moved into smaller containers. As always, we will be happy to provide an estimate of the charge when your driver is at the house. Just call ahead of time to schedule this estimate.
Yes, the charge is approximately $1.50 for each bundle. Up to $10.00 of extra will be taken without prior authorization. If you have more than six or seven bundles, please give us a call first.
If the amount is in excess of $10.00, we will not take it without prior approval. We ask that you always call in advance to avoid any delays in the process.
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