Bestway Disposal appreciates your business and the opportunity to be of service to you, our valued customer in Manitou Springs. We have serviced the residential collection of trash and recycle here for the past five years and were recently awarded a new five year agreement.
There are a number of changes that we need to make you aware of. Many rates will be changing to cover the costs associated with collections and the changes to the billing method. When the contract was initially awarded, the City intended to take over billing through the water bill within one year. However this proved to be technically impossible so Bestway must remain the billing agent for trash service. The new agreement now includes Bestway providing the bills from now on.
Also new this contract, some rates will increase for those customers who don’t take advantage of the included recycle service. Finally some under-utilized rate categories are eliminated to simplify pickup and billing in Manitou Springs.
The date of the award of the new contract is August 1, 2016. Some customers have already been billed for August through October at the old rate and they will be retroactively billed for any increase for those three months.
Bestway Disposal is focused on customer service and we continue to keep costs as low as possible while maintaining our staff and equipment at the highest quality possible However, we are faced with increased costs related to landfill fees, labor, vehicles, taxes and health care for employees and their families. We continue to work hard to keep our costs down while maintaining the high quality, guaranteed good service that you have come to expect from us.
Thank you for continuing the support of our locally owned and operated company, we truly appreciate it. Please feel free to call us to discuss ways to reduce waste and increase recycling or to add the recycle collection that you are currently paying for.
Please refer all questions related to the Manitou Spring waste removal contract to:
Shelly Cobau Interim Public Services Director 685-2554 Office, 660-0627 Cellular
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